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Complaints Policy

Complaint Submission:

Patients with complaints regarding Monread Dental's services can submit their complaint via email to monreaddental@gmail.com or in writing to the address provided.

Complaint Handling:

Complaints will be acknowledged within 48 hours and treated with fairness, confidentiality, and impartiality. We aim to resolve complaints within 15 working days, requesting additional information if needed.

Complaint Resolution:

We strive to resolve complaints to the satisfaction of the complainant. The outcome of the investigation will be communicated in writing or via email, along with any actions taken.

Feedback and Improvement:

Complaints are valued as opportunities to improve our services. We analyze them to identify recurring issues and implement corrective measures.

External Complaints Resolution:

If the complainant is not satisfied with the outcome, they have the right to pursue external resolution options, such as contacting regulatory bodies or seeking legal advice.

Contact Information:

Email: monreaddental@gmail.com

Address: Monread Dental, Monread Leisure & Commercial Centre, unit4, 5 Monread Ave, Naas, Co. Kildare, W91 XV8Y

 

Policy subject to periodic review and updates for effectiveness and compliance.

Date of policy: 22/05/2023

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