Complaints Policy

Complaint Submission:

Patients with complaints regarding Monread Dental's services can submit their complaint via email to monreaddental@gmail.com or in writing to the address provided.

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Complaint Handling:

Complaints will be acknowledged within 48 hours and treated with fairness, confidentiality, and impartiality. We aim to resolve complaints within 15 working days, requesting additional information if needed.

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Complaint Resolution:

We strive to resolve complaints to the satisfaction of the complainant. The outcome of the investigation will be communicated in writing or via email, along with any actions taken.

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Feedback and Improvement:

Complaints are valued as opportunities to improve our services. We analyze them to identify recurring issues and implement corrective measures.

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External Complaints Resolution:

If the complainant is not satisfied with the outcome, they have the right to pursue external resolution options, such as contacting regulatory bodies or seeking legal advice.

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Contact Information:

Email: monreaddental@gmail.com

Address: Monread Dental, Monread Leisure & Commercial Centre, unit4, 5 Monread Ave, Naas, Co. Kildare, W91 XV8Y

Policy subject to periodic review and updates for effectiveness and compliance.

Date of policy: 22/05/2023